Genie’s Technical Support Team are here to help with all your support inquiries. We have an extensive online library of manuals, software and product datasheets that can assist you. If the information you’re looking for isn’t listed then please contact one of our technical support team for further help.

We can also offer further “remote assistance” if you are still experiencing issues with the aid of our online support tool. Please contact one of our very knowledgeable support team members on 01707330541, or email them at technical@genieaccess.com .After speaking to a member of our technical support team and they have confirmed remote assistance is required, all you need to do is click on the “Launch Support Tool” link below. Clicking on the link will download a small application to your PC, It will automatically detect and download the correct application for the PC platform you’re working on (Windows or Mac). After downloading run the application and your connection request appears directly on our technical support teams desktop.

This has already proved to be a successful way of providing technical support. We can solve many issues this way and customer feedback has been excellent evidence of this.

Please note: Your WAN IP address is also displayed on this page and may be required by technical support team.

tech-online-support-tool

YOUR IP ADDRESS IS:

54.225.54.120

Here are 2 lists, split into “latest” and “old” software.

LATEST FILES [UPDATED SEPT 2015]:

LATEST FILES [UPDATED SEPT 2015]: